As numerous organisations operate in the market, determining the prices of its products by an organisation is not a one-time activity, Every organisation needs to revise the prices of its products as a result of the competition it faces. Once the pricing strategies and structures are developed, there often occur situations where initiating price changes or responding to the prices changed by the competitors become necessary. The company might be interested in either increasing or decreasing the prices of its products in certain scenarios. In either case, it becomes important for it to anticipate the possible manners in which the customers or competitors might react.
Customers’ Actions to Prices Changes
Price changes are not always recognised in a forthright manner by the customers. Generally it results in reduced sales, but the buyers might interpret a positive meaning of price increases. For example, if Titan increases the price of one of its latest models, customers may react in two ways – they may think either the quality is improved or Titan is only making profit. Generally the image and price of a brand are closely associated. Customers’ perception about the brand may adversely be affected due to such price changes (specially due to price cuts). Every element of the business environment, be it customers, suppliers, competitors, channel partners, or even the government, responds to the price changes. In case of frequent buying or buying high-cost products, customers tend to be most price-sensitive. On the other hand, in case of low-cost products, which they buy occasionally, they hardly identify price increases. Usually, a rise in price results in decreased sales volume, but at times, the customers may perceive that the goods are of better quality and high in demand. Alternatively, sales volume increases as a result of price cuts but customers might infer it negatively assuming that:
- The quality of the product is low,
- The sales volume of the product is low,
- The organisation promoting the product is in loss,
- The product is in decline stage and new products will replace it soon, and
- The product price might decrease further.
Competitors’ Actions to Price Changes
Any organisation that is thinking about price change needs to take into consideration the possible reactions of its target customers and competitors as well. In presence of certain factors like uniform product, well-informed buyers and small number of players, the competitors definitely react to price changes. It is crucial for an organisation to guess the probable reaction of each of its competitors. Analysing a single competitor is sufficient to draw-out the reactions of all the competitors, if all of them respond in a similar manner. Alternatively, individual analysis is required in case of reactions being different from different competitors due to disparity in their organisational size, policies or market share. In case the price change is followed by some competitors, it can be expected that rest will also follow it. In the markets where homogeneous products are largely present, organisations tend to reduce the prices or improve their product offerings in response to competitors’ price Cuts. Whereas, in case of markets with non-homogeneous products, following points are considered by organisations:
- Intention: They aim to find out the reason behind the price change initiated by the competitor.
- Duration: They try to ensure if the price change is permanent or temporary.
- Forecasting: They forecast the impact on profitability and market share in case of not responding to competitor’ s price change.
- Counter Reaction: Finally, they need to think about the counter reaction they would get from their competitor, in response to their reaction.
Responding to Competitor’s Price Changes
Assessing competitor’s price change and responding to it is very essential for any organisation. If an organisation comes to know that one of the competitors has slashed its price and it might impact the profits and sales of the organisation, it may decide to maintain its present price and profit margin level. In another kind ofresponse, the organisation might believe that changing price would not impact the market share or profitability much. The organisation may decide to wait despite of taking any action in order to collect more information about the impact of price change of competitor on organisational profit and market share. However, if the organisation takes too much time to decide upon its action, it might make the competitor more confident and stronger with increase in sales. The most appropriate response changes as per the situation.
It is crucial for an organisation to take into account several factors like the quality sensitivity and price of the product, the Stage of the product in the lifecycle, its significance in the portfolio of the organisation, the resources and intentions of the competitor, substitute opportunities, and the
Figure 1: Assessing and Responding to Competitor Price Changes
In ease the manager finds any Of the below mentioned cases, it might have to maintain price:
- A major amount of profit will be eroded by price cuts,
- The image of the product as well as the organisation will be disgraced due to price cuts,
- Market share will not be disturbed much if the same price is maintained, and
- The market share because Of not lowering the price can be recovered without excessive expenditure or effort.
Yet there are times when the same price might bounce back. The likely results are as follows:
- It might give the attacker more confidence and motivation to disturb the organisation,
- It might demotivate the sales team of the organisation,
- It might result in more loss of market share than expected to the organisation, and
- It might make the organisation feel that regaining the market share is more tough and costly than expected.
Business organisations usually respond to the price changes incorporated by any competitor. This is because they operate in a competitive environment that is very tough and are hence bound to respond against any price changes incorporated by their competitors. Any of the below mentioned four responses can be made, in case the organisation decides to take any effective action:
Reduction in Price: In case the organisation is operating in a price sensitive market and it forecasts several market share loss to the competitor, it decides to slash the price to meet the price of the competing organisation. The organisation’s profits would be reduced temporarily as a result of price cutting. In order to retain profit margins, some organisations may alter the product quality, ser,’ices or promotions, along the price cuts. Such actions may finally diminish the market share in the long-run. The quality must be maintained by the organisations when they implement price cuts.
Increasing the Perceived Value: In another kind Of response, the organisation focuses on enhancing the perceived value of its products instead of reducing the price. The organisation the superiority of the value of its products over that of the low-price competitors’ through its improved communication strategies. Here, maintaining the price and investing money for improving the perceived value ofthe product seems more comfortable to the organisation than operating at lower profit margins due to price cuts.
Improving Quality and Increasing Price: Here, the organisation improves the quality of its products alongwith increasing its prices rather than implementing any price cuts. It does so to grab the position of high price-value for its brand. Improved quality reflects enhanced customer value that justifies the price Higher price, in turn, safeguards higher margins for the organisation.
Launching a Low-Price “Fighting Brand”: The organisation might add a low-priced product to its product-line or build a separate low-price brand, i.e., a “fighting brand”. This becomes crucial when the market segment is price sensitive and would not be satisfied through higher quality explanations.